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Refund Policies

Finding the right car parts should be easy for every car owner. To make it easier, we have developed this platform. To add to your hassle-free experience, we also allow 15 days cash back for parts that don't fit your needs. It affirms our commitment to helping car owners get whatever they want and put their cars back on the road.

How to file a refund request?

  • Contact our customer care representatives to file a refund request.
  • Our customer help service is available Monday to Friday from 9:00 to 18:00 hours.
  • Alternatively, you can do it by logging in on our website.
  • Enter your order number and other details for the products you want to return.
  • Upload photos of damaged or non-fitting auto parts and forward your request.

When will I receive my refund?

All refunds are processed within 3-7 working days once we receive and inspect returned items. After we sucessfully process your refund in your original form of payment, we notify via email. It takes a period for your bank or other institution to credit money back to your account.

I still have questions. Where do I get answers?

Call +1 888-378-8882 to reach our customer care executives. You can also email us at

  • Upon receiving purchased items, inspect them thoroughly for damaged or missing parts.
  • You must return the items within the specified 15 days of purchase. We are not responsible for returns after the 15 days and for lost/stolen packages. Respective shipping companies process the Lost/Stolen package claims.
  • Turbo Autoparts assumes no responsibility to re-imburse installation costs, labor charges,towing expenses, additional repair expenses, or any expenses besides the purchase price.